Job openings for reservation executive in navi mumbai

Main Duties
€¢ Manage telephone and email reservation enquiries in a prompt and professional manner and in accordance with Hotel standards, ensuring accuracy and attention to detail at all times.
€¢ Process all room requests, changes, and cancellations and respond to guest questions and queries as appropriate.
€¢ Identify guests€™ needs and determine appropriate room type, availability and rate and accommodate and document special requests.
€¢ Ensure guests are aware of all booking conditions including, the Hotel guarantee, special rates, and cancellation policies.
€¢ Produce quotations and written confirmation to all clients and update amended bookings.
€¢ Input rooming lists onto the PMS system and set up accurate billing accounts, process advance deposits on
reservations and process refunds, in accordance with Hotel accounting policies.
€¢ Track future room availabilities on the basis of reservations.
€¢ Ensure all bookings are guaranteed and no-show charges and late cancellation charges are applied where
appropriate.
€¢ Ensure the Hotel€™s reservations policies and procedures are followed.
€¢ Take responsibility and ownership of any issues or guest complaints, escalating any serious complaints to the
Reservations Supervisor.
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€¢ Ensure every opportunity is taken to maximise revenue.
€¢ Communicate information in a timely manner, regarding designated VIP reservations.
€¢ Keep up to date on the selling status, rates, and benefits of all Hotel packages plans.
€¢ Adhere to the Hotel€™s credit policy and reservation coding protocols.
€¢ Advise the Reservations Supervisor and Head of Commercial of any expected €˜wash€™ from the group ahead of
the arrival date.
€¢ Assist the Head of Commercial to develop room revenue and occupancy forecasts.
€¢ Provide a timely and comprehensive handover to the Reception team to ensure a thorough understanding of
upcoming bookings.
€¢ Work with Front Office to ensure agreed €˜Sell to Capacity€™ strategies are in place.