Conduct training on service standards for employees.
Develop corporate governance measures.
Develop disaster relief, incident and contingency guidelines.
Develop safety and security guidelines for developed schedules.
Ensure accurate and timely reporting of vendors' performance.
Ensure tour operations follow regulations including visa and immunisation requirements.
Evaluate how latest technology trends can be leveraged on to improve productivity and innovation.
Evaluate performance of travel operations teams.
Gather and analyse feedback for operational improvements and product development.
Implement department's recruitment and retention efforts.
Manage budgets in accordance with departmental work plans.
Manage customer issues and disputes.
Manage escalated contractual issues with existing vendors.
Monitor adherence to service level standards by vendors.
Monitor vendors' adherence to safety and health guidelines at sites.
Propose department's budgets for management approval.
Provide on-the-job training to staff.
Recommend improvements to customer service experience.
Review customer demand data to support the product and experience development department.
Schedule tour guiding assignments based on fit and availability.
|Experience||5 - 10 Years|
|Salary||6 Lac To 10 Lac P.A.|
|Industry||HR / Recruitment / Administration / IR / Training & Development / Operations|
|Qualification||Other Bachelor Degree|
|Key Skills||Operation Incharge Tours Travels|
|Address||Plot No.D-34, Row House No.30, Sector-12,|
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