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Vacancy For Operation Head-tours Travel Industry-vashi(navi Mumbai)

Navi Mumbai

Conduct training on service standards for employees.
Develop corporate governance measures.
Develop disaster relief, incident and contingency guidelines.
Develop safety and security guidelines for developed schedules.
Ensure accurate and timely reporting of vendors' performance.
Ensure tour operations follow regulations including visa and immunisation requirements.
Evaluate how latest technology trends can be leveraged on to improve productivity and innovation.
Evaluate performance of travel operations teams.
Gather and analyse feedback for operational improvements and product development.
Implement department's recruitment and retention efforts.
Manage budgets in accordance with departmental work plans.
Manage customer issues and disputes.
Manage escalated contractual issues with existing vendors.
Monitor adherence to service level standards by vendors.
Monitor vendors' adherence to safety and health guidelines at sites.
Propose department's budgets for management approval.
Provide on-the-job training to staff.
Recommend improvements to customer service experience.
Review customer demand data to support the product and experience development department.
Schedule tour guiding assignments based on fit and availability.

Experience 5 - 10 Years
Salary 6 Lac To 10 Lac P.A.
Industry HR / Recruitment / Administration / IR / Training & Development / Operations
Qualification Other Bachelor Degree
Key Skills Operation Incharge Tours Travels

About Company

Contact Person Anee
Address Plot No.D-34, Row House No.30, Sector-12,
Mobile 8652816580
Email ID

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