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Customer Service Officer - Turbhe Midc

Navi Mumbai, Turbhe Midc

Job Title: Customer Service Follow-Up Specialist (20k-25k) No of Vacancy: 01
Job Overview:
As a Customer Service Follow-Up Specialist, you will play a crucial role in ensuring customer satisfaction by conducting post-service interactions. Your responsibilities will include reaching out to customers after a service or purchase, addressing concerns, collecting feedback, and providing assistance to enhance the overall customer experience. Strong communication skills, empathy, and attention to customer feedback are essential for success in this role.
Key Responsibilities:
1. Post-Service Outreach:
2. Issue Resolution:
3. Customer Feedback Collection:
4. Customer Education:
5. Cross-Sell and Upsell Opportunities:
6. Documentation and Reporting:

7. Customer Retention:
8. Quality Assurance:
9. Team Collaboration:
10. Timely Response:
• Qualifications and Skills:
• High school diploma or equivalent; additional education in customer service or related fields is a plus.
• Proven experience in customer service or a related role.
• Excellent communication and interpersonal skills.
• Empathy and the ability to handle customer concerns with professionalism.
• Strong problem-solving and conflict resolution skills.
• Attention to detail and accuracy in documenting customer interactions.
• Familiarity with customer relationship management (CRM) tools is advantageous.

Experience 2 - 8 Years
Salary 2 Lac To 3 Lac P.A.
Industry ITES / BPO / KPO / LPO / Customer Service
Qualification Higher Secondary, Other Bachelor Degree
Key Skills Customer Associate Customer Service Representative Customer Service Manager Customer Care Executive Strategic Communication Complaint Handling Complaint Management CRM Executive

About Company

Contact Person Mr Suhel Taj
Mobile 8975205970
Email ID

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